Website Terms & Conditions
Thank you for visiting Grosvenor Travel Group. Please read the following information carefully as the following terms and conditions will apply to your use of the Website.
Use of the website
By accessing or using the Website, you are accepting the terms and conditions of use. However, if you do not or cannot accept the Website terms and conditions and/or the Booking Terms and Conditions you must stop using the Website immediately. The conditions may change from time to time but by browsing the Website you are accepting the terms and conditions which are in use at that time.
The Website is designed for use within the UK and by accessing this Website you are agreeing that English law will be applicable to any disputes which may arise.
The Website is for your personal use only and shall only be used in connection with the purchase of a holiday and/or products connected with that holiday. You shall not copy, use, alter or tamper any content of the Website except for printing off pages for your own personal reference.
Materials on the website
All material on this Website including any advertising and/or promotional items, images, text and/or audio is our property or has been licensed to us. All trademarks, names, logos and other intellectual property rights existing in this Website are also owned or licensed by us. You may use this Website for your personal entertainment and information and you may make a copy of the pages of this Website but only for your personal non-commercial use, provided that you keep all copyright and other proprietary notices intact. Any modification, transmission, hiring, copying (other than for non-commercial personal use), reusing or otherwise using the content of this Website for public or commercial purposes is prohibited.
Information on the website
Whilst we have worked diligently to provide accurate and complete information, we cannot be liable to any person for any loss or damage which may arise directly or indirectly from the use of this Website (or any inability to use it) or any of the information contained on this Website. This Website and the information and material which it contains are subject to change without notice. All warranties, whether express or implied as to the accuracy or completeness of the information contained on this Website or in respect of any materials or products referred to on this Website are hereby excluded to the fullest extent permitted by law.
Links to third-party websites
References in this Privacy Statement to “we”, “us”, “our” and “ourselves” are references to Grosvenor Travel Group.
Thank you for visiting www.grosvenortravelgroup.com (the “Website”). Please read the following information carefully as the following terms and conditions will apply to your use of the Website.
We take the privacy of our Website users seriously. This Privacy Statement explains what personally identifiable information (“Personal Information”) is collected about you via this Website and what we do with that information. We are committed to protecting the privacy of your personal information.
By registering as a user of the Website or otherwise submitting your Personal Information via the Website, you are consenting to the processing of your Personal Information for the purposes and by the means set out in the Privacy Statement. You should read this Privacy Statement together with the Website Terms and Conditions, of which this Privacy Statement forms part.
Website Security Statement
We take security very seriously, and we have implemented a bank approved encryption system to protect your ‘on-line’ transactions with us. Credit/debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). SSL is an industry standard protocol for encryption over the internet. This technology prevents your personal information from unauthorized access and malicious attack. Any credit/debit card numbers are securely processed within our “on-line payment partners” system. For noting, our payment partner is “Barclays”.
Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via our site.
How we use your personal details
In order to process your request for information, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of yourself and other interested parties.
We would also like to store and use your personal details for future marketing purposes (for example, to send you a brochure or details of a promotion (including by email).
Occasionally we hire other companies to provide services on our behalf, for example emailing or mailing information to our customers. We only provide those companies with the personal details relating to our clients which they require in order to carry out such mailings.
We will ensure that anyone to whom we pass your details for these reasons agrees to treat them with the same level of protection we are obliged to provide.
We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or substantially all of the assets or stocks in our company or our website service whether by merger, acquisition, reorganisation or otherwise.
We have appropriate security measures in place to protect this information.
Unless you agree otherwise and except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above. If you do not want us to do any or all of these things, please let us know. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing.
You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.
If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.
Other important points to note
We may use visitor information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information in the future to measure the usage of advertising banners, and other “click throughs” to and from the site. We have security processes in place to ensure that our customers’ data that is held on a central database and is not accessible by any unauthorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time. We will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it *
This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.
In order to enable you to keep browsing efficiently, we may use “session” cookies on this Website.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
Click here to find out more about cookies.
“Session” cookies are temporary and are erased when you close your browser.
We may use “session” cookies for the following purposes:
1. to help us to recognise you when you move between pages on the Website;
2. to note the pages that you visit on this Website;
3. to allow us to enhance your experience of this Website;
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled. Please click here to find out how to disable/enable cookies.